Lotte Hotel Seattle

Question 1

What time is check-in/check-out?

Accepted Answer

Check-in is at 4:00 pm and check-out is at 12:00 pm.

Question 2

Is the hotel pet-friendly?

Accepted Answer

Yes, Lotte Hotel Seattle welcomes dogs that weigh under 40 pounds. A pet fee of $100 per stay applies, and includes a dog bed, food and water bowls, waste disposal bags, and dog treats. We offer a Puppy Pampering package with plenty of perks and amenities for your four-legged friend.

Question 3

What type of parking options are available?

Accepted Answer

We offer valet parking on property and street parking is also available. Valet parking rates are:0-2 hours - $302-4 hours - $504+ hours - $72
Our parking garage has a maximum height of 6'4". Vehicles exceeding this limit include:

Lifted trucks, SUVs, full-size vans, sprinters, and 15-passenger vans taller than 6’4”
Vehicles with oversized wheels and tires or equipped with rooftop carriers taller than 6’4”

Question 4

What is your pet policy?

Accepted Answer

LOTTE HOTEL SEATTLE is delighted to welcome you and your canine traveling companion! For the comfort and safety of all our guests, we kindly request that all pet owners act responsibly, following the hotel’s pet policy listed below.

A one-time pet fee of $100 will be applied towards your stay.
Your dog(s) should be under our weight-limit of 40lbs.
Your dog(s) should be leashed at all times in the hotel’s public areas.
Dog(s) are not allowed in our food & beverage outlets or spa & fitness center areas.
Guests should not leave their dog(s) unattended in the guest room.
Guests are responsible for pet waste clean-up inside the hotel and throughout the property grounds.
Guests are responsible for all personal injuries and/or property damage related to their dog(s).
Guests agree to indemnify LOTTE HOTEL SEATTLE, its operators, owners and respective affiliates, for all liability and/or damage suffered as a result of their dog(s).
LOTTE HOTEL SEATTLE reserves the right to take any necessary action with guests if dog(s) are noisy or disruptive to other guests in the hotel.

PET AMENITIES
It is also our priority to provide a safe and enjoyable experience with your pet(s) during your stay. LOTTE HOTEL SEATTLE also offers the following pet amenities based upon request. Kindly note, these amenities are subject to availability through our Housekeeping Department.

Dog Bed
Dog Treat
Food and Water Bowls
Waste Disposal Bags

Question 5

Can I film and photograph here?

Accepted Answer

In order to protect the privacy of our guests, we do not allow any professional photography or videography in the hotel's public spaces without prior written permission from the hotel.
For questions regarding photography and videography, please email Marketing@lottehotelseattle.com.

Question 6

Is Lotte Hotel Seattle a non-smoking hotel?

Accepted Answer

Yes, Lotte Hotel Seattle offers a 100% smoke-free environment for our guests. A fee is applied to the portfolio of guests who smoke in our guest rooms and suites.

Question 7

Can I send an amenity to a guest room?

Accepted Answer

Yes, all amenity requests are handled by the hotel's Concierge and Guest Experience Departments. Please email Concierge@lottehotelseattle.com

Question 8

How can I pay for someone else's room?

Accepted Answer

Any guest requesting to pay the room, tax or all charges for a guest is required to fill out our online credit card authorization form, which can be offered through the Reservations office at the time of booking. Please email Reservations@lottehotelseattle.com

Question 9

Does the hotel offer connecting rooms?

Accepted Answer

Connecting rooms are available with specific room categories. We will do everything to honor requests for connecting rooms based on availability.

Question 10

What is the cost to add a rollaway bed?

Accepted Answer

Rollaway beds are free of charge and available based upon request, however there is a $75 per adult (ages 12 and up) for every additional occupant. Rollaway beds can only be placed in suites and guest rooms with king beds. We cannot accommodate a rollaway bed in rooms that are already furnished with two beds.

Question 11

How much is your incidental deposit?

Accepted Answer

An incidental deposit of $100 per night will be authorized upon checking-in along with you room & tax. Assuming there are no additional charges, the incidental deposit will be released after checking-out and it may take 3 to 5 business days to reflect on your credit card.

Question 12

What is your cancellation policy for room reservation?

Accepted Answer

Lotte Hotel Seattle upholds a 24-hour cancellation policy and all reservations are non-transferable. Please arrange cancellations by 3:00 pm (local time) one day prior to arrival to avoid payment of one night's room and taxes. Guests are asked to retain their hotel issued cancellation number in the event they are unable to stay with us.
*Cancellation policy may vary based on booked packages, promotions, or discounts.

Question 13

What is the Urban Experience Fee?

Accepted Answer

Urban Experience Fee is $25 USD per room, per night (plus tax). The fee includes access to an array of thoughtful amenities to elevate your stay. 
Urban Experience Fee includes:

Complimentary Wi-Fi: Stay connected throughout your stay
24-hour Fitness Center Access: Enjoy a range of fitness equipment from free-weights, Peloton bikes, and more. 
24-hour Business Center: Enjoy access to a self-service business center, equipped with a quiet working space, computers, fax machines, and printers. 
In-room Refreshments: Enjoy an equipped room with a Nespresso, bottled water, and tea. 
In-room Fitness Equipment: Stay active with in-room fitness equipment, including yoga mats, yoga balls, and more (available upon request). 
Chromecast Access: Enjoy seamless in-room pairing technology between your devices and our televisions. 
Local and Domestic Long-distance Calls: Stay connected with complimentary local and domestic (US) long-distance phone calls. 
Local Newspaper: Stay connected and enjoy access to the local newspaper, available at the Valet stand on the first floor. 
Postcard Postage: Send postcards to loved ones with complimentary postage (available upon request). 
Welcome Beverage: Enjoy a Korean-inspired welcome beverage upon arrival. 
Prayer Mats: Enhance your spiritual practices with access to prayer mats during your stay (available upon request).

Question 14

Do you offer a house car?

Accepted Answer

From June 1st to August 31st, from 9am to 6pm, we are delighted to offer a complimentary car service (drop-off only) on a first-come, first-served basis for all in-house guests. Service is available within a two-mile radius, and does not include cruise-ship terminals or stadiums during sports events and concerts.

Question 15

What is the Seattle Tourism Improvement Area (STIA) fee on my reservation?

Accepted Answer

The Lotte Hotel Seattle is part of the Seattle Tourism Improvement Area (STIA), a collection of 70 hotels in Downtown Seattle established to promote Seattle as a destination. The STIA assessment will be updated from $4 per occupied room per night to 2.3% per occupied room per night starting January 1st, 2024.
All existing reservations booked after January 1st, 2024 will be subject to this STIA fee change.

Question 16

What is the minimum age requirement for check-in?

Accepted Answer

We adhere to a minimum age requirement of 21+ for check-in to ensure a comfortable and enjoyable stay for all our guests.

Question 17

Does Lotte Hotel Seattle offer Exclusive Discounts?

Accepted Answer

Guests receive exclusive discounts to local hotel partners and attractions (available upon request).

Question 18

Does Lotte hotel Seattle Have a Lost and Found?

Accepted Answer

If you believe you've forgotten an item during your recent stay, please reach out to the hotel promptly. We retain lost items for 30 days and, if located, can organize to return your item to you, subject to a surcharge and shipping costs at your expense.

Frequently Asked Questions

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